Return & Refund Policy

Thank you for shopping at ChosenCase! We want you to love your new outfits. If you are not entirely satisfied with your purchase, we’re here to help.

Our Return & Refund Policy gives you 30 days from the date of delivery to return or exchange your items.

1. Return Conditions

To be eligible for a return or exchange, please ensure that:

  • The item was received within the last 30 days.

  • The clothing is unworn, unwashed, undamaged, and has no stains (such as makeup or deodorant) or scent (such as perfume or smoke).

  • All original tags, labels, and packaging must be intact and attached.

Note: For hygienic reasons, certain items such as bodysuits, lingerie, swimwear, and final sale items are not eligible for return.

2. How to Initiate a Return

Want to return an item? The process is simple:

  1. Contact Us: Send an email to service@chosencase.com with your Order Number (e.g., #CC1234) and the reason for the return. (If an item is damaged, please attach a clear photo).

  2. Get Approval: Our team will review your request and provide you with the return shipping address and instructions within 1-2 business days.

  3. Ship the Item: Pack the items securely and ship them back to us. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Refunds

Once we receive and inspect your returned clothing, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5–7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new size or color. Alternatively, contact us at service@chosencase.com to see if we can facilitate a direct exchange for your order.

5. Damaged, Defective, or Incorrect Items

Did your dress arrive damaged or did we send the wrong size? We are so sorry! Please inspect your order upon reception and contact us immediately. We will ship a replacement or issue a full refund at no extra cost to you.

📬 Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out to our customer care team:

  • Email: service@chosencase.com

  • Phone: +1 214 757 5858

  • Return Address: 3285 Lake Valley Way, Douglasville, GA 30135, United States