This Privacy Policy describes how ChosenCase (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.chosencase.com (the "Site") or otherwise communicate with us (collectively, the "Services").
1. Information We Collect
To provide you with a seamless shopping experience, we collect various types of information, including:
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Information You Provide Directly: * Contact Details: Name, shipping address, billing address, email address, and phone number.
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Order Information: Items purchased, shopping preferences, and size selections.
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Payment Information: Payment card details or alternative payment account info (processed securely via our third-party payment gateways; we do not store full credit card data).
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Customer Support: Information you choose to include in your communications with us (e.g., via email or phone).
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Information Collected Automatically:
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When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and information about how you interact with the Site (pages viewed, links clicked, products browsed).
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We collect this information using cookies, log files, web beacons, and pixels.
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2. How We Use Your Personal Information
We use your personal information to provide you with our products and services, which includes:
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Fulfilling Orders: Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
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Customer Support: Responding to your inquiries, processing returns, and resolving any issues with your orders.
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Communication & Marketing: Sending you updates about your shipments and, with your consent, keeping you informed about our latest dress collections, sales, and exclusive promotions.
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Risk Assessment & Fraud Prevention: Screening orders for potential risk or fraud.
3. Sharing Your Personal Information
We do not sell your personal information. We only share your personal information with trusted third parties to help us use it as described above. For example:
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Service Providers: We share your data with companies that provide infrastructure and services to us, such as website hosting, order fulfillment, package delivery, and payment processing.
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Compliance with Laws: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Cookies and Tracking Technologies
Our Site uses cookies to enhance your shopping experience, remember your cart items, and analyze website traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, note that some parts of the Site may not function properly if cookies are disabled.
5. Your Rights (GDPR & CCPA)
Depending on where you live, you may have certain rights regarding your personal information, including:
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The Right to Access: You can request copies of the personal information we hold about you.
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The Right to Correction: You can request that we correct any information you believe is inaccurate or incomplete.
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The Right to Erasure: You can request that we delete your personal data under certain conditions.
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Opt-Out of Marketing: You can opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
6. Data Security and Retention
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page will be revised accordingly.
📬 Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:
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Email: service@chosencase.com
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Phone: +1 214 757 5858
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Address: 3285 Lake Valley Way, Douglasville, GA 30135, United States