Have a question about your order, sizing, or shipping? Or maybe you just want to give us some feedback? We are here to help!
At ChosenCase, we pride ourselves on providing exceptional customer service. Please feel free to reach out to us through any of the channels below, and our dedicated team will get back to you as soon as possible.
📬 Get in Touch
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Email Us: service@chosencase.com (We typically respond within 24–48 hours on business days.)
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Call Us: +1 214 757 5858
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Business Address: 3285 Lake Valley Way, Douglasville, GA 30135, United States
⏰ Customer Service Hours
Our team is available to assist you during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM (EST)
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Saturday – Sunday: Closed (But feel free to drop us an email, and we’ll tackle it first thing Monday!)
💡 Quick Tips Before You Reach Out:
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Track Your Order: If you are inquiring about a shipment, please include your Order Number (e.g., #CC1234) in your email so we can assist you faster.
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Returns & Exchanges: Want to return a dress or exchange a size? Please check our Returns & Exchanges Policy page for quick step-by-step instructions.